Frequently Asked Questions
Everything you need to know about shopping at Ardene.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Canada and the US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that earrings, swimwear, and intimates are final sale for hygienic reasons.
Can I track my order?
Yes! Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I know what size to buy?
You can find a detailed size guide on each product page. Our charts provide measurements in both inches and centimeters to help you find the perfect fit for clothing and footwear.
Do you offer international shipping?
Currently, we ship to customers across Canada and the United States. We are working on expanding our shipping zones to more international destinations soon.